Geneva C.

I submitted a pre-bid online for 18 cast iron plates, Lot 172, at an auction on March 3,2016 in Tracy, California with Surplus Asset Management (SAM) and it was passed over. When I posted online during the live bidding what happened to this lot I bid on immediately after the lot was "passed", the written reply stated this lot was grouped with another lot. I checked later my Watch List link and it erroneously states "I passed this lot" when I never did. After the auction was finished I saw online this Lot 172 was never grouped with another lot per the written reply by the consignor and instead was shown as not sold. So, I was lied to about the items being grouped with another lot and the Proxibid website erroneously showed I passed this lot when I never did. I called the Proxibid Phoenix, Arizona office and was told the consignor probably just changed it's mind during the live auction. I don't understand why not just tell me the truth instead of just trying to lie about the pulled lot. So, for you future bidders be aware SAM and Proxibid during an online auction will not only spontaneously pull a listed lot, but will thereafter lie about it later that it was grouped and then incorrectly put on your Watch list YOU decided to pass it. Very frustrating and deceiving. Just tell the truth please SAM and Proxibid, and the integrity of your auctions will not be so abismal!