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Gem M.

Contributor Level

Total Points
167

2 Reviews by Gem

  • Zulily

10/24/14

I've bought about 20 items of infant clothing/items and was mostly pleased with the quality and prices, even when adding in shipping costs, though I did receive one item that was defective (fabric dye that had bled onto a fabric button in a visible location at the top of the piece). My beef is with shipping costs and times, as well as selections recently. Shipping costs I find to be high and is clearly a money maker for Zulily ($6.50 for one item and $8.00 for two pieces of infant clothing? You can send a box via US priority mail weighing almost 1 lb for $5.90!). $6.50 may not seem like a lot, but it is a huge disincentive from buying an item I love that's a great price. I mean, it's supposed to be a bargain shopping site, so the cost of shipping sometimes defeats the purpose. And, shipping can take a very long time-which can be a problem if you are ordering something you need right away (ie seasonal like a bathing suit, something for a growing baby, or maternity clothing). I just can't wait 2 months! Also, in the past month or so the infant clothing selections have SUCKED-all cheesy ruffles, frills and tutus with glaringly ugly prints and poor quality fabrics.

Value
Shipping
Returns
Quality
  • Gilt

10/24/14

The clothing and items for babies is nothing special, even with the free intro shipping for 30 days. It's an outlet store where designers dump the ugly stuff no one wants to buy-so I'm not going to spend $56 on an infant dress that's designer (or no name brand) but unattractive, or even $36 on an outfit that's not cute at all or even good quality-I'll just go to Baby Gap, Tea Collection, or Boden and buy direct. As for baby items, there are no deals-the prices are exactly the same as you would get on Amazon-I know, I checked. Swaddle blankets, towels, bottles, etc. And why would you buy from Gilt when you can't return it, when you can buy the same thing from Amazon and return?

Value
Returns
Quality
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Gilt S. – Gilt Rep

Hi Gem,

I'm so sorry to hear of your discontent with our kids products. We do work closely with all our suppliers to ensure that a happy balance is achieved between getting highly sought after products in conjunction with great and affordable prices. I do of course appreciate your feedback however and have passed this onto our merchandising team to ensure that your voice is heard.

Should you ever have any other feedback, please don't hesitate to let us know.

Enjoy the weekend,

Patrick
Gilt Customer Service Specialist

Gem Has Earned 7 Votes

Gem M.'s review of Gilt earned a Very Helpful vote

Gem M.'s review of Zulily earned 6 Very Helpful votes

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