I made a horrible mistake of ordering a REV-A SHELF through Walmart.com in which this company markets their products. Huge mistake, Item arrived damaged and the customer service rep is making it out to be my fault. They need to see proof of the damage item and box and i was told that they will not issue a refund or credit if they feel that it was my fault? REALLY. I was also told that i may only get partial refund? Sounds like these people juts like to Rip customer off and Walmart is saying that they are not responsible for their marketplace seller?
Hi Geeta! Our sincerest apologies for your recent purchase issues! Please send us a private message that includes your email address and order number so we may ensure that you are further assisted successfully. Based on these circumstances you described, we should certainly be able to do more to assist with this matter. We look forward to assisting you!