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Horrible customer service! I was appalled by the way they handled my inquiry. I was trying to buy a dress on the Ideeli app that was listed for $119.99. When I got to checkout, the price went up to $189.99. After I contacted customer service, via online chat because no one is available ever by phone, and proved to them that the listed price and the checkout price were different, they told me that someone would contact me within 24 hours, which they never did. The customer service agents are worthless. They just tell you a supervisor will call you. Do not ever shop here!
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Hi G,
Thank you for taking the time to provide your feedback here on SiteJabber. I apologize that there was a price discrepancy between our website and the app. This may have been caused by a bug of some kind in the app and customer service should have issued you the price that was shown there, after having verified this discrepancy. I'm also very sorry that no one contacted you back after the chat you had about this price difference. If you had wanted to speak with an agent over the phone, you can always leave a voicemail for us to return, if all agents are assisting other members and are unable to answer, or you can request to have someone contact you by phone. Either way, you should be contacted back and I’m sorry that you were not previously.
I'd like to check into this issue and find out why this happened with the app and also why you were not contacted back. Please let me know if you placed the order and the order number, if it was placed. It will also be helpful if you can message me back with the incident number from the live chat or the email address you used when contacting us. Once I have this information I'll check into what happened. I look forward to hearing back from you.
Best,
Jason Faria
Director, Customer Service