Gayle H.'s Profile
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Member since: May 2011
1 Review by Gayle
5/2/11
While I have had some success with orders, they are usually very late and they make it very difficult to return. They give you 14 days from shipping date to return, but it takes a week to ten days to get it. By the time you have tried numerous times to find out print out the label they tell you that you can use to return it, yougive up and send it back yourself. But by then you have passed to the 14 day return date. Not worth it.
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Alex P. I agree, recently they've changed their shipping methods. Instead of using UPS solely, they "outsource" to USPS which takes a day to a few days longer. I feel like they should change it to the date it's delivered, not shipped out. And I find it deceptive that Ideeli hasn't issued a mass email to notify their users about this change in shipping.
I'm not sure about sending back items to myself though using their labels O.o...I think they're clearly printed.
T N. i am kind of glad, however, that they're giving our good ole USPS some business.
Jason F. [Ideeli.com Rep] Hi Gayle,
Thanks for sharing your feedback. I'm sorry to hear you've experienced a delay with any of your orders. Our priority is for you to be happy with your purchase, and we're always willing to work with you if you're not (especially in the case of an unforeseen delay). Please feel free to reach out to me via private message with questions regarding any specific order. Thank you, again, for taking the time to share your feedback, and for being a part of ideeli.
Best,
Jason Faria
Sr. Manager Customer Service