Gayle B.

I have found IYogi to be very helpful to me. Most techs are more helpful than others, working hard to resolve the problem. Some of them are way too pushy when it comes to trying to sell me more services, and I have at one time had a problem with one tech forcing me to renew my contract before he would help me even though I still had several months left on the current contract. But later when I complained, a supervisor talked to me and compensated me by giving me extra months on my contract. It is extremely important that Iyogi be available to help at all times as they advertise. Several months ago during an urgent problem with my computer, I could not get a tech -- instead a woman came on the phone and gave me incorrect information and could not resolve the problem. She told me they were trying to handle a great many calls at that time and a more qualified tech would be available later. This only happened once. Overall, I am pleased with the service and thankful it is there for me.