I have been purchasing tickets from this company for years and the one time I need some understanding they chose to hide behind policy. So I was on my way to pick up my son from school when my steering wheel locked up while driving several times pushing me into oncoming traffic... so there was no way I was going to go to a movie with my kids in that car! I chose to take my car to Toyota to get it checked out for the safety of my children who I drive to school every day over a movie... wouldn't of even made to the movie. So I bought the tickets at 11:28 and movie was at 1:45 but because I didn't call 2 hours before which would have given me a whole 17 minutes after my purchase and while I was trying to keep my car from crashing into oncoming traffic... but they didn't care. I WILL NEVER USE THEM AGAIn and I will relay this to everyone on FB so they know just how callous a company they are!