Gary F.

Always good - been a customer for years!

Buyer beware! As we all look for the best price, and service many companys offer service but acting on this service is another story. STAY AWAY from Ashley Furniture in Bel Air Maryland. This Store and its management are full of false promises. To start, it took them three months to deliver my furniture with another false promise to refund 100 dollars of my shipping cost. 6 months later still no refund! Service what a joke. We have been trying to get service for my sofa for over a month each time we call, we are told the Service Department will call back to schedule NOPE. After complaints, we were told the Manager would call us back guess what NOTHING. I am about to go on an all-out marketing battle to keep people away from shopping at this store.

I am utterly discussed with this company and its ‘Customer Service'. I have been hold for 55 minutes just to ask a question about an order that might or might not ship on the 13th. Today is the 1st – I STILL HAVE NOT RECEIVED THE ORDER! Today I have spent over ten minutes now on the phone with Customer Service and the phone is just ringing and ringing…. What a joke. I will NEVER use this company again. I will post as much bad publicity about this company and how it treats its customers as I possibly can within the guidelines of the law. My name is Gary Farr and I am fed up!