It is impossible to contact pro-direct soccer's customer service via email. They do not respond even after multiple emails. If you are outside the UK (I'm in the US), avoid this site. After I placed an order there, they started sending me catalogs in the mail and there is no way for me to opt-out. For me, the catalogs go directly from the mailbox into the trash because I am not interested in soccer goods- the item I bought was a gift for someone.