Even though I only ordered for the first time a week ago, I went on the site to track my package... a phone... it will not accept email and password even though they sent an email to me that payment was successful AND they removed $ via Paypal. I thought I'd reset the password and it keeps saying it "timed out" (10x). So. I went to live customer service... it says "sorry unavailable"... attempted to call "english" service and number is invalid. Shoddy and so far unimpressed with the customer service. I will post if I actually do recieve my order, but at this point, I am skeptical by the way it has been going and will not be placing anymore orders with dealExtreme.com.