Gaile D.

Not only does it take for Lazada hours to pick up the phone (I literally fell asleep on my bed waiting for someone to answer the "customer service" line), but while you're explaining the details as to why you're calling, they keep cutting you off. It's like they don't want to hear the concern, they just want to get it over with. It didn't happen once, it happened all 3 times that I called.

The first time it happened, I was calling to cancel an order that I made ONE HOUR after placing the order because I ordered the wrong items. They agreed and sent me an e-mail notifying me that my order had been cancelled. 3 days later, I receive a text saying that my order was on its way... Umm, hello? So I called Lazada again and after waiting 1 1/2 hours to get connected to someone, I couldn't get to explain again. They just basically told me that when the mailman came, I'd just have to refuse the service/delivery. WHAT?! Is there NO communication between the warehouse and the customer service/main office? I had to stand there in embarrassment and I pitied the man for driving all the way here to my VERY complicated address to deliver a package that I cancelled ONE HOUR after placing the order! Save your time and money, Lazada!

The funniest part is when they spam you with these e-mails about rating their services. Instead of spamming unnecessary and duplicated e-mails, why don't they include your ORDER TOTAL in one of the e-mails? The only time you ever see your total is when you initially place an order. If you choose to get it delivered through "Cash-On-Delivery", expect to know your total ONLY when your shipment gets there. Unless you want to spend hours on the phone again just to waste yours and Lazada's time. An important information that SHOULD be provided, how poorly this e-commerce runs!

Overall, the products came in securely packaged. My actual order was shipped 4 days after my order. These two orders were made on the same day, it's just that the cancelled order came in a day earlier than my actual order.