Gada M.

WORST EXPERIENCE EVER! These people are outright thieves and must have been formed by a con artist! I ordered 2 replacement heads for my dust mop. The specifications are exactly the dimensions that I need and the picture is exactly what I have. I received a completely different product, but with the same item number as what I ordered! When I requested a return label, I received an email 2 days later that said, "Sorry, but since your stuff was on clearance, it's non-refundable". WHAT?! When I called customer service (Heather O'Donell) I was told that the picture had a disclaimer directly underneath it (it was in microscopic writing and all it said was that the COLOR may not be the same!) DO NOT DO BUSINESS WITH THESE THIEVES! Luckily I bought the products on AMEX who assured me a full refund (now THAT'S customer service!) and I will make sure Te BBB and other websites are warned about this FRAUDULENT business!