Gabriele S.

I purchased a coat through ericdress.com that was attractive and reasonably priced. I then waited almost a month for it to arrive, which was annoying but not unexpected since I knew it would be coming from China. When it finally came, however, the extra large that I always wear fit like a snug medium, so I chalked it up to cultural differences, because in the package with the coat was a cheap plastic comb with cartoon characters and the word "fatty". Hmmmm. Anyway, I have been emailing Ericdress customer service to return it to absolutely no response. I would like a refund because the time it would take to exchange it would render it useless to me this season, and I don't want to see what other "free" gift would call me if I asked for a larger size. So, don't waste your money and order from somewhere with a record of good customer service.

I returned a pair of tweezerman tweezers a couple of years ago per the guarantee with prompt service just like the package promised, so I bought a second pair so I would always have a pair on hand while one was being sharpened. I sent off the new pair and never heard from them again. I have a paper trail of emails and it's been well over a year. Tweezerman owes me a pair of tweezers but I have heard NOTHING since 11/ 24. Terrible customer service. They owe me 24.00$!