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Gabriela S.

Contributor Level

Total Points
81

1 Review by Gabriela

  • AMIClubwear

5/1/16

Ordered over two hundred dollars of items and was very disappointed with every step of the process! I found the items and the prices very good online, but as soon as I received them I learned the quality was very low. One of the dresses I ordered had been worn. Tags cut off and stains found on dress! I also found a pair for shoes I ordered damaged and not wearable! I was also sent a confirmation on a necklace I never ordered!

I went to the website thinking I could just fill out a form. I had just received the items in the mail (less then 24 hrs.) I found that you could not even find anything on there website giving you instructions on how to exchange or request a refund! I had to Google AMI Club wear returns and was able to find a email address that you email your concern to and they will tell you what to do! WHATTTT anyhow I did and received an email stating I needed to take pictures of each item damaged and prove with a pictures, item number, packaging and product... that I was showing everything I have ordered many times from many companies and will not be returning anytime soon! Not sure if I will get my money back! After sending 25 pictures of everything we will see

AMIClubwear.com
******* E Temple Ave
City of Industry, CA *******

We are very sorry to hear that you have received a damaged item.
At this time for quality assurances, are you able to provide us with a picture showing the damage on the product?
Our returns department will review the information and find the best solution to remedy this situation.
In most cases, if damage can be verified by picture, it will help us in expediting our assistance to you in resolving the matter.
Your information will also greatly help us improve in our services.

We look forward in hearing back from you and to further assist you on your return.

AMIClubwear.com
******* E Temple Ave

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