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fscott m.

Contributor Level

Total Points
168

2 Reviews by fscott

  • Travelzoo

10/5/13

Bought 2 x Travel Zoo coupons for "Movie Night for 2 w/$100 certificate Restaurant.com bonus", good for "any Fandango movie tickets including IMAX and 3-D films", "including new releases". When I tried to buy the tickets for a Sunday morning showing of 'Gravity' on opening weekend Fandango site said "unable to process order please try a different showtime". In fact, all the showtimes on Sunday were unavailable, but Tuesday showtimes were all available through Fandango. I phoned the cinema directly and spoke to the manager - they had plenty of tickets for Sunday. After 30+ total min wait Fandango call center they said they were aware of problem - I had to clear my cookies and "Ray" showed me how, and that did work and I was able to purchase the tickets - but WHY would Fandango put a cookie on my computer to block a weekend sale for Regal Cinemas? Then using Fandango charges an extra 'convenience fee' (= more than a third of the price of the ticket!) to use the TravelZoo prepaid ticket... Lucky me - I spent $56 for $30 worth of movie tickets through Fandango!

The Restaurant.com certificate 'deal' was a total rip-off too - the said implied '$100 Restaurant.com bonus' which implies that the restaurants on restaurant.com are available. The ad also said "Dining options include Zagat-praised steakhouses and top-rated sushi bars". NOT and I live in a big city. The different 'restaurants' that were available were only places I'd take people to if I wanted to insult them. Plus, you don't get $100 Restaurant.com bonus per se - you get a credit towards $100 worth of coupons for sad restaurants that you can only use in, say $5 - $35 increments, depending on the restaurant, if you spend one and a half times that amount at the restaurant, and you can't combine coupons. My $100 worth of coupons would cost me $150 (at least) to use.

I phoned TravelZoo and to complain that the ad was immorally misleading and I pointed out that there weren't any "Zagat-praised" steakhouses etc., available and was told that was too bad for me.

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Travelzoo C. – Travelzoo Rep

Fscott m., My name is Cortni, and I am a Travelzoo representative. I am sorry to hear of the difficulty you had while working to redeem your voucher, and would like to look further into the details you have provided. Please contact me at charris@travelzoo.com so that I may learn more.

  • Fandango

10/5/13

Bought 2 x Travel Zoo coupons for "Movie Night for 2 w/$100 certificate Restaurant.com bonus", good for "any Fandango movie tickets including IMAX and 3-D films", "including new releases". When I tried to buy the tickets for a Sunday morning showing of 'Gravity' on opening weekend Fandango site said "unable to process order please try a different showtime". In fact, all the showtimes on Sunday were unavailable, but Tuesday showtimes were all available through Fandango. I phoned the cinema directly and spoke to the manager - they had plenty of tickets for Sunday. After 30+ total min wait Fandango call center they said they were aware of problem - I had to clear my cookies and "Ray" showed me how, and that did work and I was able to purchase the tickets - but WHY would Fandango put a cookie on my computer to block a weekend sale for Regal Cinemas? Then using Fandango charges an extra 'convenience fee' (= more than a third of the price of the ticket!) to use the TravelZoo prepaid ticket... Lucky me - I spent $56 for $30 worth of movie tickets through Fandango!

(PS - the Restaurant.com certificate 'deal' was a total rip-off too but that's a different story.)

fscott Has Earned 8 Votes

Fscott M.'s review of Fandango earned 3 Very Helpful votes

Fscott M.'s review of Travelzoo earned 5 Very Helpful votes

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