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Frustrated T.

Contributor Level

Total Points
85

1 Review by Frustrated

  • HomeAway

3/18/15

I made a reservation through Homeaway website that led me to deal directly with the owner through e-mail. The owner informed me that she was getting a trouble to get into her account to approve my request. She told me that a homeaway would help me out and get in touch with me. Then I received an email from Homeaway customer support (*******@bookings-homeaway.co.uk) which gave us the wire details of the payment. I asked for credit card option and they said wire transfer was the only option. Considering that the e-mail came from the customer support, I made the wire transfer. The day after, I got an e-mail from a different Homeaway customer support (*******@homeaway.com) telling me that the listing is a fake and that I should try to reverse payment. It was too late and the $$$$ has left my account. I tried calling their CS and found out that even the customer support e-mail was a fake. In the end, they will only refund me up to $1000 and there was nothing else they can do. How FRUSTRATING!

Tip for consumers:
Never do the wire transfer option!

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Quality

Frustrated Has Earned 3 Votes

Frustrated T.'s review of HomeAway earned 3 Very Helpful votes

Frustrated Has Received 1 Thank You

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Chris F. thanked you for your review of HomeAway

“We're trying to get the activities of this rogue company regulated in some way. Please join our Facebook campaign at www.facebook.com/Stop-Homeaway-UK-1802684673098038 or email me chris@verdevilla.gr”

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