I made a reservation through Homeaway website that led me to deal directly with the owner through e-mail. The owner informed me that she was getting a trouble to get into her account to approve my request. She told me that a homeaway would help me out and get in touch with me. Then I received an email from Homeaway customer support (*******@bookings-homeaway.co.uk) which gave us the wire details of the payment. I asked for credit card option and they said wire transfer was the only option. Considering that the e-mail came from the customer support, I made the wire transfer. The day after, I got an e-mail from a different Homeaway customer support (*******@homeaway.com) telling me that the listing is a fake and that I should try to reverse payment. It was too late and the $$$$ has left my account. I tried calling their CS and found out that even the customer support e-mail was a fake. In the end, they will only refund me up to $1000 and there was nothing else they can do. How FRUSTRATING!