Fruadw A.

I booked a flight ticket through the Flight Hub website, and it stated that it will be $403 including tax at that time; then after transaction, they suddenly charged me $535. I was shocked and contacted the agent. The supervisor asked me to read through carefully and blamed me for cause. She said it was supposed to charge $535 instead of $403 originally. She never said sorry to me.

I checked the website and even at that time, I could see that most of ticket prices were written as $403.

I was with my friend and he saw what I saw as well.

I told her that I wanna cancel the flight and refund the money (right after transaction); She said I cannot get my money back unless I pay the penalty which cost like $100. I said "I cannot deal with you no more since you avoid solving the problem and blaming me for the cause instead of realizing your company's fault."

I called my bank and explained what happened to me; then I asked him if they can do anything about my situation; the bank agent said that he felt sorry about what happened to me.

The bank asked me to contact the company again since it might take a while to be processed.

Then after 1 hour I had a conversation with the bank, I found that the website fixed the price... It was their fault and they accused me for the mistake I did not even make.

Rather, I realized that they wrote the price in USD instead of CAD... "USD" was written very tidy and in a white colour... How can I see that? And it was a flight within Canada... so I think they should indicate clearly how much they will charge in CAD at the end before transaction...

The company do false advertising too. They stated like they will sell the tickets cheaper than any other websites; but this is not true! They do this kind of thing to trick clients or customers then they charged more than you expect at the end.

Do not read all the comments stating it is a good company; they are paid to write the good comments since so many people complain about their services.