Fred S.

Beware! The "Street View" shown the web site is not the actual location of the apartment. Airbnb does not give you the address of the apartment until you have paid for your reservation. We made a 35 day reservation for an apartment in Lyon-France for June this year. Based on the information displayed on the Airbnb website, the apartment looked very nice and the street views showed that is was located in a very nice area. After we made payment, we got the address of the apartment. When I checked the address on Google Maps we I found out to our dismay that the building was located in a very narrow and dark street with bordered up store front and shuttered windows. The area did not look safe. Everything was covered in graffiti and the entrance was located across from a building where the trash cans were collected. We tried to cancel the reservation. So far Airbnb is unwilling to refund the money and we have contacted the credit card company to open a dispute with Airbnb.