Fred J.

Normal Taxi fare from my home to airport is $25. I was struggling with Windows app on my new Windows phone, and it was my first use of the app on my new phone.
I was not quoted the fare price before agreeing to pay the surcharge, which I did under duress, as I was running late due to faulty phone app... it would not even accept my home address as pickup location, kept changing it. I did not have time to request a taxi, so I agreed to pay under duress. I request a partial refund from customer service and they said no. Many reviews of their Windows app are negative. I also give a negative review of their customer service.