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Franz B.

Contributor Level

Total Points
84

1 Review by Franz

  • Lazada

11/25/15

I ordered from Lazada #******* and i returned it for a replacement last Oct 16 or so. I can't remember because its been so long already. They told me several times on customer services calls that my order will be inspected within 24-48 hours by their team, they said that the first time i called, and they said that the last time i called. How many 24-48 hours do you guys actually need? I've lost count of the times I called your customer service. I was hoping to get a replacement on my item since it had incomplete parts, but now I just want a freaking refund because of how ludicrous the service is. Even now i Have to continuously call them just to give me my money back. I ordered last OCTOBER, its almost DECEMBER. They keep telling me theyll update me when my refund is cleared but i always have to keep calling lazada for an update. This just sucks.

Update it was another three weeks After this post that i got my refund, spent more on phone bills than what i got back from my refund

Tip for consumers:
Becareful with buying electronics from this website, preferably the stuff that doesnt break down as easily

Service
Value
Shipping
Quality
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Lazada P. – Lazada Rep

Hi Franz, we appreciate your patience and understanding in this issue. At the moment, we are still waiting for the feedback from our respective team. We assure you that we’ll get back to you once we received feedback from them. Thank you!

Franz Has Earned 4 Votes

Franz B.'s review of Lazada earned 4 Very Helpful votes

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