Fran S.

Dear Fran, I'm sorry to hear that our services did not meet your expectations. For reverse email searches, content posted on social networks varies widely from email to email and as a result, Spokeo cannot guarantee any accurate or full profile information. In addition, Spokeo preserves and protects the privacy terms of all third-party content and does not grant access to private profiles or blogs. Our information depends entirely on the amount of digital footprints left by email users, as well as the privacy settings maintained by the user.

Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.

Please note that Spokeo also offers reverse name, reverse phone and reverse username searches. Premium subscriptions now include access to those features, and I highly recommend that you explore those options, as many of our customers have had more success in finding additional information from these additional searches.