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Frank S.

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1 Review by Frank

Agoda

  • Agoda

“I cancelled my booking 1.5 months prior”
10/30/11

I cancelled my booking 1.5 months prior. Got a cancellation email, but still got charged the full amount. I noticed this in my bank statement. Contacted customer service, waited 36 hours (they promise to get back within 24) then sent a second customer service contact. Waited 72 hours, and then called my credit card company to dispute the charge. Pathetic that they can't even get back within the promised time and that they can't handle cancellations properly.

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