Franklin L.

Don't believe ANY of the positive reviews, they are fake and it you read carefully you can tell. I needed help with a BSOD after Windows 10 installation, so I looked up windows 10 customer service since they are providing it free with this software and almost immediately an Indian sounding rep answered the phone, already highly suspicious, but the fact that he wanted my full name, phone number and email before he helped me was even worse. But I gave him an old email and my other cell which isn't actually on anymore so I'm ok on that part. I allowed him to help me get the laptop booted up into safe mode which in turn showed me that my previous system restore that failed had finally worked effectively solving my issue, however, he still wanted to be sure and wanted to have me connect to the Internet directly and allows him to "share" my screen with guru aid, I let him know how that would take a while and he promised to call back soon to finish... then I went online and did research on guru aid... NOTHING BUT COMPLAINTS OF SCAMMERS! They are very nice and sound very knowledgeable but they are not real techs and falsely represent the other companies they pose as. VERIFY YOUR REPS! Or you may end up like others who have lost money, time and control over their own computers when connected online.