Frank f.

My first impression was ok. I knew it was an old hotel before I got there, so I didn't expect perfection. The clerks at the front desk seemed courteous and polite enough. I wouldn't be writing this review if what accured on Sunday morning prior to my check-out never happened.
So first I'll start with the workmanship and quality of the renovations being done at Baymont.
Every unprofessional. No real renovations to speak of. Messy chalking around the sinks and tubs. 1970's furniture and carpet. Paint stains on the carpet in hallways and room. The elevators were a little scary. The elevator to the right, I pushed the button for the tenth floor. It started to go up, stopped at the fifth floor. Then went down. I pushed the button several times before it responded.
Although the clerks at the front desk where polite, one fellow was quite rude. As I was exiting the elevator he stood right in the center of the opening to the elevator. To exit the elevator I actually had to walk around him. He is an employee of the hotel and he makes his quests walk around him? And that was not the only incident. Next the same fellow stood at the top of the entrance to the hotel. As I exited you would think he would step aside to allow a quest to other enter or exit. Not this fellow. We're your guests. Paying guests at that.
I tipped the housekeeper quite well considering I had the feeling housekeeping doesn't have much to work with. And I felt bad for the woman who prepaired the continental breakfast. I felt as though she was imbarrassed about the quality of it. Frozen bagels left to thaw in the display case makes for a soggy bagel.
Last but not least. And this is the very reason I chose to write this review. Check-out was 11:00am. At 7:38am, and I remember because I looked at the clock, a new guest arrived trying to enter my room. They gave him a swipe-key that worked on the door to my room. And if it wasn't for the safety latch he would have been able to walk right in to my room. That's a big, big problem. But to top it all off. The clerk never apologized for his mistake. That's a shame. If you think your above an apology in the hotel business, you won't get far.
Sincerely
A disappointed customer