Frank F.

T-Mobile in Ossining, NY, lies about your contract. We were sold two Flip-4 phones and traded two S8 Samsungs. We were told we would get $400 credit per S8, and when this was not written on the contract, were told it would be calculated by the company - that we would be charged $50 per month ($25 per phone) after the contract was processed.That was$400 per phone. (BTW, the final cost of the Flip-4's would have been $600 each - they are sold new on Amazon for $600 without a trade in.) Later received a statement and they charged us $800 per Flip-4. Could not cancel without paying the full overpriced $1000 per Flip-4. I switched from Verizon because they tried to scam me on insurance after being with them for 24 years. T-Mobile scammed me after just 24 DAYS of being with them. Will be switching back to Verizon ASAP. DO NOT BUY ANY PHONE FROM T-MOBILE IN OSSINING, NY.

My credit card has been scammed several times over the last several years, and as such, I am very vigilant of charges when the alerts are sent to my phone. In November I received an alert that a $32.30 charge was made at Harry and David. I immediately called my credit card company and cancelled my card, and reported the false charge. This week I received an email from my credit card company that they investigated, and that I made the charge under my name and that they reinstated the charge. I went onto the H&D website and looked up my orders - only one - in November for the amount noted. I looked up the item No and no such item exists! I called H&D and when I gave them the Order No, they said that order does not exist. Then the staff member stated that it might be from a "Passport Renewal" charge, and she connected me to that dept. That person then explained that this represented a recurring charge (which I never subscribe to) and when I explained that I never even received an email alert that they were going to charge me the recurring charge, she said it was sent out from their "parent company" of 1-800 Flowers. Never having ordered or wanting to order anything from 1-800Flowers, that email was likely either shoved into spam or deleted by me unread. What a scam! You send out a notice for a "recurring charge" (for a service I do not even want) under an alias email?!?! That represents nothing less than deceptive business tactics. I demanded a refund, and was not even accommodated until I threatened to call the credit card company back to report that H&D made an unsolicited, fraudulent charge. Not only are their products incredibly over-priced (imagine several pears costing about $25.00), but they resort to these electronic scam tactics to overcharge their customers even more! I will never buy from them - ever!

Citibank was sending me new credit cards after we were hacked. I had to pay some bills, and was told by Citibank that the cards would arrive Saturday. I tracked the package, and indeed online info said it would arrive before 12PM Saturday 7/14. Online info said it left the Fedex facility at 9AM Saturday. I waited from 10 AM until after 1PM, checking the outside of the residence and checking online regularly. About just after 1PM, the online info changed - it said the package was not deliverable. I called by phone and put the tracking number into the phone, and the phone info said there was an attempt at delivery at 11:45 AM and there was no one home. BULL____! We were home the whole time. NO ONE RANG OUR DOORBELL, AND THERE WAS NO ATTEMPT AT DELIVERY! I called and spoke to someone to complain (Isabel at the Customer Advocate Team), and she said she would get right back to me within 10 minutes. 30 minutes later, I called to speak with Isabel, and I was told she was helping ANOTHER CUSTOMER! She was supposed to be working on my problem - she was supposed to find out if the Elmsford office could send the driver back out. Instead I spoke to someone else who told me I had to go pick up the package myself. He also told me that when he called the Elmsford office, the driver said she was new and could not find the address. REALLY?!? I HAD to have that package Saturday. When I picked up the package myself, I found out the driver's name was Megan. I was also told that if a driver can not find the address, they are supposed to call the office to get help finding the address. Megan LIED about attempt at delivery, then LIED about not knowing the address - changed her story completely! I got the name of the manager, who I was told was not in the office - Emilio Difelice. While I was taking the information, the clerk at the office was laughing! No apology! No remorse that they inconvenienced the customer! NOTHING - JUST LAUGHTER! I am lodging complaints at BBB and Site Jabber! I am calling the credit card bank to let them know what happened, and I will never accept delivery of ANY items by Fedex. Your company is manned by incompetent, lying, selfish and self-centered employees who lie about there activities, and treat customers like CRAP! There reason for the outrage at a seemingly minor issue, is that this is not the first time Fedex has done this with a Saturday delivery - they do it EVERY TIME for Saturday deliveries.
Today, it was imperative that I receive that package on Saturday. This is a disgrace.

Domino's Pizza Ossining, NY - Disgusting pizza! The crust was like a saltine cracker - it crumbled as we took apart what you might call a "slice". It tasted like straw! There was supposed to be extra cheese and extra sauce, and there was scant amount of either! Was totally disgusting. I had ordered from this store about a year ago, and then vowed to never buy from there again, but after a year of still being in business, I tried again, and it was WORSE!

I JUST ORDERED HOT HANDS ON LINE. THE WEBSITE STATES IT WILL CHARGE $20 FOR THE FIRST TWO PAIR OF GLOVES, AND AND EXTRA $10 FOR THE NEXT PAIR OF GLOVES. INSTEAD, WITHOUT ASKING ME TO CONFIRM THE ORDER IN ADVANCE, THEY CHARGED ME DOUBLE - THEY CHARGED ME $60 PLUS S&H. THIS A TOTAL SHAM AND NO ONE SHOULD BUY. WHEN I CALLED THE SALES NUMBER, THE WOMAN ON THE PHONE TOLD ME TO CALL THE CUSTOMER SERVICE NUMBER, BUT SHE NEGLECTED TO TELL ME THAT THEY ARE CLOSED TODAY. THIS IS A TOTAL SHAM, AND NO ONE SHOULD ORDER THIS PRODUCT.

I just received a catalog from Paul Fredrick. The front page of the catalog states, in HUGE letters, "Spring Clearance". On the next page, I saw a wool travel blazer - Item #JA1511A. I went on line and selected the item in two colors - British Tan and Perl Grey. I then selected an online coupon that read "Take an extra 10% off clearance". I licked on the coupon and then the website indicated that the coupon promotion was "applied". But, when I tried to check out, the 10% would not come off. I called the order department, and I explained it to her. She asked if I wanted to place the order on the phone with her instead. I attested and thanked her. Then, when SHE ran the order through, she explained that this particular item is "excluded from that promotion". How, I asked her, could a coupon which states "take extra 10% off clearance items" does not apply to items in a "clearance" catalog which I received just today? She insinuated that I was angry, then apologized, then said she could not help me.

I have bought thousands of dollars of apparel from Paul Fredricks over the last two years. I do not understand that when I bring to their attention there is a problem with their accuracy on sales, they totally ignore me and refuse to help me.

I am rethinking, seriously, no longer buying ANYTHING from Paul Fredricks - there are many clothiers I can shop with online.

FF

This company sent me a "pre-approved" Platinum Business Account card. The "account" was addressed to my former company (which merged with another company about 10 months ago) and was addressed to another person as "Chairman" - this other person is the owner of a DIFFERENT company in the building where my former company was located. It was sent to ME, at MY HOME ADDRESS - NOT AT THE BUSINESS ADDRESS! And, despite all the wrong information included on this "Platinum Business Account" card, it was labeled outside the envelope as "CONFIDENTIAL"!

How can anyone trust a financial company that makes so many mistakes on a "confidential" statement?

At least I was notified that a recurring charge will be posted for a Norton product. I did not even know that I had signed up for the recurring charge. Then, navigating through the site to find how to stop the recurring charge was next to impossible. When I finally found out how to do it, I got an error message when trying to remove my credit card information that there was difficulty in accessing the server. I started a live chat, and the support person asked me to connect to my current computer to remote control it, which is not Norton supported. So then I asked what he was going to do, and he said he was going to try to connect with another internet browser. During the chat, I then tried that and it ALSO did not work. I told him that, and he still wanted to connect. I then said I found this very suspicious, and he then said that there was a problem connecting to the server (which I told him the error message had said). Then I said I did not trust him, and told him I would call the credit card company to alert them of the suspicious tactics, and he then emailed me an authorization number to allow him access to the account to remove the credit card for me. He did so (I checked), and then I proceeded to ask why he did not do that to begin with. He explained he did not have authorization to do it. But I explained... he just asked me for an authorization number sent to me by email allowing him to access the account and remove my credit card information - why not do that to begin with without taking control remotely of my current non-Norton supported device! (Very VERY suspicious!) He did not have a good answer.
It was not until I threatened to call AMEX to report the suspicious activity that he then did what I needed done! These underhanded tactics are planned, and used to rip off millions of dollars from people all over the world. The best way to get these guys to do the RIGHT thing for their consumers is to threaten them with reporting to the credit card companies! They do not want the credit card companies knowing about these underhanded tactics or they will not get authorization to use their credit cards! I will NEVER buy another Norton product!

Site is too complicated. I was on an extended vacation when I received an email notification of the 6 month renewal, and when I went to cancel, they kept my money and are making me continue my subscription for another six months - EVEN THOUGH I HAVE NOT USED THEIR SERVICE FOR MONTHS BECAUSE IT IS DIFFICULT TO NAVIGATE, AND THE INFORMATION IS OFTEN USELESS!

First cutom product was damaged in processing. They responded well with a credit/replacement, but eh replacement had a defect - the custom image was crooked. There is no quality control for custom products at this company.