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Francine B.

Contributor Level

Total Points
168

2 Reviews by Francine

  • The Grommet

2/1/17

I ordered an art piece on Grommet, and it arrived with the glass broken despite being wrapped in 2 layers of bubble wrap. I immediately contacted The Grommet, and after checking with the company who made the art, they shipped me a new frame and glass. It arrived promptly in good condition, and I simply had to change out the art work to the new frame. They were very prompt in contacting me and sending the new frame.

  • Instacart

12/10/15

Terrible first experience with this service. I wanted to order some things for a friend and gave his phone number in the order. I immediately sent a message with my phone number for the shopper to contact me. She didn't get the message until she was actually shopping late in the day and called to tell me that nothing I ordered was available. We finally settled on a few items and I thought my friend would at least get something. She called me back 15 minutes later to tell me Instacart canceled the order and she couldn't do anything about it. I was embarrassed because I had told my friend to expect a surprise delivery & very upset with this service. There is no phone support so they rely on! Messages that obviously don't get read in a timely manner. I will not be using Instacart in the future and will be telling everyone I know about it.

Francine Has Earned 8 Votes

Francine B.'s review of Instacart earned 6 Very Helpful votes

Francine B.'s review of The Grommet earned 2 Very Helpful votes

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