The problem I had was quite minor and I really didn't expect anything to come of reporting it as I was still quite pleased with my purchase. I just wanted them to know so maybe they could correct it for the future. First, I was really surprised at how quickly Gilt responded to my email, and how understanding they were of the problem. The customer service rep was great, and solved my issue in such a short amount of time, something that I did not expect. I would never hesitate to purchase from Gilt in the future.
Hey Fran,
Thank you so much for your kind words!
I'm totally glad to hear of the exceptional service you received from our team here! I have shared your review with the department and I am sure there will be huge smiles over the coming hour an everyone opens my mail!
Should you have any further questions or concerns please do not hesitate to get in touch with us!
Chat soon,
Michael -GiltService