Florence J.

I used this site to buy a ceiling and pendant light for my kitchen, and more recently a wall sconce for my bathroom. The site is easy to use with tons of products to look at. Delivery was great, lights exactly what I expected. I had to return the bathroom light, the size wasn't right, and customer service was outstanding. I spoke to 3 different people over time who all went out of their way to make the process convenient for me. Great reliable site.

This site is easy to navigate. The merchandise is discount name brand clothing and outdoor gear. It is honestly marked if seconds, overstock, etc. Most brands are high end and excellent quality. I have been ordering from them for years and have been very happy.

I entered my $1 "deposit" through PayPal on 4/1/11 to ask a neurology question. The site says answers within minutes, maybe hours. Three days later I had no answer. I finally figured out how to ask for a refund, and on 4/10 was informed, "We will process your refund manually, usually within a day". It is now 4/18/11 and I have received no refund.