They might have been really good and reliable once upon a time, but that time most certainly ISNT now. I ordered from them at 8pm LAST night and the person that took my order online assured me that I would get my gold in 1 hour, at the most, 3, because my server was FULLY stocked and their usual 24 hours would not apply. Well, she kept telling me I had to stay LOGGED IN to my character because there was a very good chance of me being banned if I did not pick up my gold IMMEDIATLY after it was delivered. So I got on my main and I waited. An hour had passed, I waited some more. 3,4 hours passed, and I was passing out. Hoping they would send an email like she said they would do, I set my alarm loud for email notifications, and went to sleep. I woke up at 6:30 this morning, checked my main, nothing, checked my email, nothing. Waited some more. Finally around 8am I tried logging onto their site and seeing if there was a reason for the holdup. I tracked my order and it said the same ol thing it said 5 min after I bought it. That my order was in the process of being sent to me IMMEDIATLY. So. I tried accessing their 24/7 online chat support. No mater WHAT option I selected, all it kept sending me to was to EMAIL THEM. Would NOT let me speak to ANYONE. After reading how they answer all their emails in an hour, I decided to give it a shot. This was at 8am. It is now almost 10:30am and nothing back from them. No gold. No reply. They have NO contact telephone number. Worst experience I have ever ever had. Going to report them to paypal for fraud.