Thumbnail of user firatn

Firat N.

Contributor Level

Total Points
84

1 Review by Firat

  • Freelancer

10/7/15

*UPDATE* 12.10.2015
This is the support's answer to my inquiry about why my account got closed, where my projects and freelancers are, and whether I'll be compensated:
"Hi there,

Hope you are doing fine.

We apologize for the inconvenience this may have caused you. Your account was screened by our system and it detected a probable cause for liability to the site. This is the reason why it has been closed.

Due to unique circumstances, we have reopened your account. Once a project is deleted though, it cannot be retrieved. Hence, we advise that you post new projects on the account to move forward.

We highly recommend to continue working on our site since we have a lot opportunities here. Also, we hope that this experience has not affected your view of Freelancer.com and that you would continue to utilize its services.

Let us know if you have other queries or concerns."

Seriously, stay away from these scammers.

*UPDATE*09. 10. 15
They recovered my account by saying that it was an "honest mistake". It looks like they made a habit out of closing accounts for no reason at all. By the way, both of my projects are deleted, and the trust I had from the freelancers is crashed by this "honest mistake". Now they probably think that the projects were fake. Freelancer.com has no regard nor respect to its members. I would have never signed up for this website if I cared to read a few reviews here, they are very true. If you are interested in this website's services, go look for similar services, nothing can be worse than freelancer.com!

*ORIGINAL POST*
I posted a project and many freelancers started bidding. I was in continuous contact with them through freelancer.com and giving them the instructions about the job. And today, suddenly, for no reason at all, my account got closed. No notification, nothing! Online chat cant help you with closed accounts; they cant even tell you why and when it happened, and they are very arrogant unless they sound like a bot. Sent a ticket to support, which is supposed to take days according to their confirmation mail! I needed urgent help, which is promised to be delivered by the online chat in the confirmation mail I got from their ticket system, but it asks me to access my account to get that immediate help. But of course my account is closed... The account became indispensable for the business in just a couple of days, and now I might lose my job for this nonsense. The best part is, they DONT HAVE TO explain why they closed your account.

I was about to pay the freelancers who delivered the job, but now I cant even contact them. I hope they also start writing reviews here about how their employer disappeared before paying them up!

I am writing this review mostly out of frustration and resentment I feel for their support approach, and in hope of recovering my account. Maybe they will let me know what went wrong if they see this review. I also wrote the representative who answers everybody here. They sound much kinder and attentive over here than they do in their online chat.

Bad experience so far.

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hi, Firat. We sincerely apologize for any inconvenience this may have caused you. As mentioned in ticket ZTS-436-21680, should you decide to reopen your account, we will be more than happy to assist you with posting your projects. Thank you and take care.

Firat Has Earned 4 Votes

Firat N.'s review of Freelancer earned 4 Very Helpful votes

Firat hasn’t received any thanks yous.

Firat doesn’t have any fans yet.

Firat isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user norbertos24
3/24/24

Frankly, I'm having a hard time getting jobs within Freelancer. Although there are many jobs in...

Thumbnail of user bobd1176
3/11/24

All I wanted to do was make payment to the contractor and more than an hour later, I was still...