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fhara g.

Contributor Level

Total Points
87

1 Review by fhara

  • CheapOair

5/6/15

Never use this company, full of cheating, customer service very rude! By mistake I booked one adult tickets one moth before I try to make a change (well within 24 hours) I called them to make changes. I was told that I have to pay the penalty of $275 because it was not on the same day. I was also asked to pay a price difference of 600. This means that I need to pay a lot for this change well within 24 hours. Then Iask for change looking for the same rate one year later, time in advance and they just say dint find anything, what im going to louse my noney 1000. I checked their website and found that the new ticket is even cheaper. They explained to me that to change the ticket is different from to book a new ticket. Listen to me, never use this company, DISTHONEST! I have pictures of my phone waiting 4 hours to get any help and Idint get any atention.

Service
Value
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CustomerService C. – CheapOair Rep

Fhara, we certainly understand how changes to a reservation can be an inconvenience when additional expenses are involved. As a travel agency we are bound by the rules of the ticket you purchased. Changes whether a month in advance, or 24 hours, you will have an airline change fee if the ticket is non refundable, in your case it was. You must also pay the airfare difference for the new date you want to travel, your original cost for your May 5 travel was not applicable for the new date you wanted, therefore there was the additional airfare expense. You mentioned that you saw a cheaper fare online, perhaps you did, however, your ticket value was $918.00 on China Eastern only, and if you want to use your credit of 918.00 it can only be on that airline, and the mandated $275.00 change fee applied. The fare you saw pertains to new bookings only, not recently purchased tickets. You also had a fare difference, which resulted in a total add collect $563.00, not 275.00 plus 600.00. As a result, we did assist you with the changes for October travel and you did not lose your $918.00. We do apologize that you experienced long hold times, and took advantage of our chat feature. Customer satisfaction is important to us, and glad that we were able to assist you with the changes that you were comfortable with.

CheapOair.com
Customer Care team

fhara Has Earned 7 Votes

Fhara G.'s review of CheapOair earned 7 Very Helpful votes

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