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Felix A.

Contributor Level

Total Points
80

1 Review by Felix

  • Everbuying.net

12/10/13

Terrible product, hidden costs... simply a very bad e commerce...

I have ordered a jacket over there, when I received it today I had to pay 25 Euros on taxes for Spain which was not mentioned anywhere not even hinted to make a research on that.

When I tried it on two of the six buttons simply FELL OFF that was when I noticed that one already WAS OFF sitting in the bag, before I even tried it on... The quality is awful, way thinner then explained and it had a LOT of filaments coming out of the seams.

I payed in total around 70 Euros for everything including shipping and the hidden tax. It should have been 45... Man I am a really experienced online shopper and I ran one myself and I have never encountered such a disappointment.

I will not even try to contact them after what I have seen its just a waste of time. Simply do not buy from them...

Thumbnail of user nicoleh12
Mira L. – Everbuying.net Rep

Dear Felix A.,

Thank you for notifying us of your complaint. We sincerely apologize for any inconvenience or frustration that your experience has caused you.

Tax is out of our control, you can refer the information on http://www.everbuying.com/m-article-id-85.html. Some countries are incredibly restrictive and have high import taxes. The import tax depends on your local customs office. There are not tax from us or our country. After you pay the tax, your local customs will release your package.

And for the problem of the items, I appreciate if you could contact with us, we will give you compensation for it.

Again, I am extremely sorry for the frustration this has caused you. Thank you again for your feedback.

Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com

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