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Felicia T.

Contributor Level

Total Points
84

1 Review by Felicia

  • RoseWholesale

9/3/15

I order several dresses from Rosewell 8/10/15. Yes they are poor quality, but you do get what you pay for right. However, my issue was that I did not receive 1 of my 4 items. I have been in contact with customer service, Zada, originally said they couldn't find records of my purchase then requested more information including photo copies of my drivers license, my credit card, and a snap shot of my bank screen where they had charged me. She said it was to be sure that I was who I said I am. Today, I get a reply back stating she still is unable to find information regarding my purchase. How can they bill my card and ship 3 items to my address but nothing they have shows I purchased anything from them. I previously read a statement from their offices stating that they do not hear about concerns prior to these poor reviews that have been written. However, customer services is aware of this issue and responded last with there apologize for the inconvenience but they were unable to find an order with my name. They thanked me for my understanding and directed me to contact them again with any other concerns. I have sent a response. I requested to be connected with someone who was interested in resolving this issue as Zada is unable to do so. I have been emailing and responding for over 4 weeks now. If this issue can't be resolved I will be very vocal to my Facebook friends on the character of this company as Facebook is where I found them.

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CustomerService R. – RoseWholesale Rep

Dear Felicia T.
I want to start by thanking you for notifying us about the issue.
Would you mind proving us your valid order number or email address? Hope we can get in contact with you and resolve the problem together soon!
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Kind regards
Rosewholesale Customer Service

Felicia Has Earned 4 Votes

Felicia T.'s review of RoseWholesale earned 4 Very Helpful votes

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