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I'm really really really disappointed with JJS. Today the courier arrived to deliver a package too small and too light to hold my dress, the shoes and the pochette I ordered. So I don't even want to imagine the quality. Also I have to pay customs charges 87 euro not indicated. It's more than 30% of the entire cost! I have no intention to pick up the package and I want a refund of the amount paid. Never again JJS House...
Update:
After just one day I have been contacted by Selinda and Adam of customer service with email and by phone. They were worried every day to fulfill my requests and eventually they offered me a satisfactory repayment. So, at the end, I'm very satisfied and I will buy again on their site because they guarantee seriously excellent customer service. I will update you when the refund will come
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I really appreciate JJs House try on policy and how easy they make it to find the right dress for...
I was expecting this site to be a scam after seeing some bad reviews from Reddit, but nope, it is...
Dear customer, thank you for your sharing.
We are deeply sorry for your situation. It is our goal to make every customer feel welcomed. We value every one of our customers and strive to provide high quality products and services that will satisfy all. We are truly sorry if we did not succeed.
We have sent an email to your email box: f. Albi###@virg####. It. Please give us a confirmation back and we willdo what we can to help you.
Best wishes for you:)
JJsHouse service team