F C.

Do not buy from this company. I ordered a bikini on a Saturday evening (when they were closed as they say they are open from 10am mon-fri). After placing the order and paying with Paypal (confirmation came from Paypal that the amount was deducted from my Paypal acct), I never received a confirmation of the order from LolliCouture. This worried me as I paid for a 2 business day shipment to receive the suit before leaving for vacation that next weekend. I tried to contact them via email from their acct and stated that I never received a confirmation of my order and that if they could not ship my order Monday to cancel the order. (on their website they say that in order to cancel you have to call them or they would not guaranty cancellation). So, I called them first thing Monday morning at precisely 9:58am and was placed on hold for 12 minutes. When they finally answered my call the gal, Hanna, asked me for a confirmation #. I told her a second time that they never sent me one which is why I was calling to confirm and to be sure it would be shipped on Monday to receive it as a 2 business day shipment. She wouldn't let me cancel, claiming (after she couldn't even find a confirmation #) it was "already in process and they couldn't cancel. I asked again does that mean it will be shipped out today. She stumbled around saying she couldn't guaranty it would be shipped out today. Again, I asked for her to cancel the order. She refused. I asked to speak to her supervisor, she hung up on me! It has been over a week now and I still have not seen any shipping information or indication that my item has been sent. I only get nasty emails from them stating "this is their policy". DO NOT DO BUSINESS WITH THIS COMPANY!

After reading about its effectiveness in warding off unwanted rodents and critters, I purchased one 16oz bottle of peppermint oil from this company online to be shipped to Canada (total cost was under C$50.00). One the very first screen under the "shipping" for international customers, it clearly stated with regard to shipping time and cost: "... average delivery time of 10 days (including weekends). Also, chances are high that you will not pay any additional Customs import taxes." At checkout I selected that "recommended" DHL shipping preference by iHerb.com. When the package come, the DHL guy said I owed an additional $19.45 for 'customs and taxes'. When I called DHL about this, they stated it was a combination of 13% Canadian sales tax PLUS DHL charges an additional $10 for "custom's handling fee"! This was all in addition to the shipping charge of $10.10 I paid upon checkout! So, my total shipping fees were $29.55 for a $48.00 bottle of oil!

It is inexcusable that the iHerb.com website doesn't detail this fact when consumers are choosing the 'preferred shipping' method of DHL. When I called iHerb.com they brushed me off referencing the small print stating there 'may be other charges'. Then I contacted their customer service via email and got the same response. I expected custom import charges and taxes (around $9 at the most), but not the $10 DHL "handling fee" which are not disclosed when picking this as the "recommended shipping" at checkout. I think this is bad business practice with iHerb.com. I urge Canadians not to buy from this online company without being well aware of these additional shipping fees.