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I ordered a quadcopter from tmart. It was lost/misdelivered, and I never received it. Tmart does not use insurance for their deliveries. If your package is lost/misdelivered, you're out of luck and money. When you place the order with them, fully expect to lose that money.
Their shipping method is stupid: They give your item to FedEx, and FedEx gives your item to the post office for actual delivery. If your package is lost, it will be YOUR responsibility to track down who lost the package. Good luck getting anyone to admit guilt. Tmart won't refund your money without a misdelivered mail letter. Good luck getting that.
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Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team