FAYLEY P.

I purchased for my client, a light fixture from them, and when it arrived two of the globes were broken, I asked for replacements and they asked for pictures - standard... but they continued to ask for the pictures even though they were sent several times. As it turned out the fixture didn't even work. There was no electrical in the piece. I requested a replacement. After 15 emails back and forth, they finally agreed, but insisted I pay the almost $300 shipping charge to return the non-working
$800+ fixture. 20 or so emails of my insisting I should not have to pay for something that does not work... they have still not remedied the issue. I had to throw out the fixture and I'm out the money. Do not do business with these people.

Shoedazzle has some of the worst customer service I have had the displeasure of experiencing. And when you live in Los Angeles, that is saying something! At first I ordered and was pretty pleased with the boots I received. The second time I ordered, however, was a complete disaster. The three pair of strappy sandals I ordered all looked cheap and plastic-like. I returned them according to their guidelines and attempted to re-order replacement shoes, but they never credited my account... even after 8 calls over 6 weeks. Finally, I wanted just a refund to my card. I have made 17 phone calls over 2 and 1/2 months, and it still hasn't happened. AVOID THIS COMPANY LIKE THE PLAGUE!