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Fateh K.

Contributor Level

Total Points
86

1 Review by Fateh

  • Pro:Direct Soccer

11/29/14

The pricing and selection are amazing and they have boots that can not be found else where. THAT IS EXACTLY WHY THEY ARE NOT LEGIT!

Placed an order for three pairs of boots, two Nike Tiempo IV and one Adidas 11Pro, via http://www.prodirectsoccer.com/us. Paid for the transaction using my Visa card. Received and email stating that my card was declined due to having the wrong mailing address. Although the correct address was displayed in my pro-direct-soccer account. Gave them the benefit of doubt and placed the same order again, this time using my PayPal account. Once again, I received an email stating that my card was declined due to having the wrong mailing address. Although I did not even use a credit card!

I sent an email the us customer support office, *******@prodirectsport.com, asking about the status of my order. I got one of the most bizarre email response form an online retailer. I have pasted the email copy to the end of my review, judge for yourself.

I called the UK customer service at *******020, spoke with a lad named James. I explained my dilemma and provided him with my order number. Unfortunately, not only he was not able to find my order he kept addressing me with various different names. Even though I was nothing but polite over the coarse of our conversation, he hung up on me!

Since they were the only online store that offered the brand, style and price that met my needs, I tried once more to place my order. This time the boots that I wanted were not even showing up regardless of the parameters/filters I used to complete the search on http://www.prodirectsoccer.com/us! Here is when it gets interesting (for a tech geek). I cleared my browsing history and cookies just for grins. Would you believe it, the search results were different and both shoes were now displayed at much lower prices than before! My original order for the three shoes was $400+ and now the same order was $275+. Needless to say, once I place the order the third time and paid via PayPal, I received an email stating that my credit card was declined due to having the wrong mailing address!

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Dear Customer,

Unfortunately due to the high amount of orders placed using fraudulent bank cards online, our bank has requested that we take extra care whilst dealing with orders that follow a particular pattern/scenario, this includes the following:

- Delivery to an city/area/country of which we have received issues from in the past
- Delivery to a country where the credit/debit card is not registered
- The card used is issued in a country different to the one you have specified as your billing address (excludes AMEX)
- Multiple orders in quick succession (through not only us but our online e-commerce handler)
- Details matching an already blocked account
- The card used does not match the one authorized on that account
- Including other reasons we feel like this order may not be genuinely placed by the cardholder

I am afraid that this means that we have been unable to process your order successfully.
In order for us to process your order, we would request that you forward us a copy of the address shown on your bank statement as well as the last 4 digits of the card you are using.

-----We have no interest in any financial or personal information found in the bank statement-----
-----We only request proof of your address on headed paper as well as the last 4 digits of your card-----
-----Please cover all confidential information for your own privacy-----
-----All emails are treated and dealt with confidentially and securely-----

This could either be in the form of a screen shot from your online banking or a scanned copy of your statement.

If you have paid via PayPal then please follow the same procedure however it is not necessary to include a card number.

We can also accept a screenshot of the transaction in your account if the order has already progressed to a stage where funds have been reserved or debited in your account.
In relation to this, if you are paying using the same payment details as a previous order and we have requested this confirmation, we will accept a screenshot of the transaction within your account (again, please cover all confidential information).

We sincerely apologize for any inconvenience that this may cause to customers that are genuine and realize that to many this may this may seem unorthodox, however we take credit card fraud very seriously and apply the strictest measures to ensure the security of all our genuine customers.

All details are dealt with and disposed of securely once received and you shall be contacted asking to replace the order once a valid statement has been received and confirmed. Please do not replace the order until you hear from us as the account may still be blocked meaning the order would not be accepted by our systems regardless of if we approve the statement or not.

With Regards
US Customer Support

The information in this email is intended only for the addressee(s) named above. Access to this email by anyone else is unauthorised. If you are not the intended recipient of this message any disclosure, copying, distribution or any action taken in reliance on it is prohibited and may be unlawful. Pro Direct Sport can't guarantee that any attachments are free from viruses or other defects and accept no liability for any losses resulting from infected email transmissions. Please note that any views expressed in this email may be those of the originator and do not necessarily reflect those of this organization.

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Fateh Has Earned 6 Votes

Fateh K.'s review of Pro:Direct Soccer earned 6 Very Helpful votes

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