DO NOT EVER BUY ANYTHING FROM THEM! That was the worst experience I've ever had! I bought 10 items from them. I received one of them after about 2 months! Then I informed them that I want to return 3 items and they sent me a return label. I returned those in a package and received credit just for one of them! When I asked them about other 2 items, they told me that the address that you have returned the stuffs is wrong! I told them that you sent that return label to me! Why you sent a return label with wrong address. Besides if the address was wrong then why did you gave credit for one of them. The next time they said that we are not responsible for lost items! The USPS tracking shows that they have received those items, but they say that they are lost! They asked for return label and I sent all the emails and documents to them many times(as they asked), but they don't even read them and just repeat that they can't pay for lost items! Their customer service just plays people! Now, I'm going to fill a claim against them!
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.