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Faith W.

1
Level 1 Contributor

Contributor Level

Total Points
250

3 Reviews by Faith

  • Asurion

4/28/21

I submitted a clam for a broken screen on April 24... received numerous requests to submit copy of drivers license (which should be illegal) and also documentation. After 5 days of back and forth with 4 or 5 representatives, the claim was denied because I had a 30 day waiting period. Really? No one could tell me that before?!?! Thanks for wasting my time!

Tip for consumers:
Buyer beware!

Service
Value
Returns
Quality
  • xFinity

12/16/15

I am so frustrated with Comcast. I had business service and had to close my business. When I called Comcast to cancel, I was informed that the early disconnect penalty would be over $1000. 00 because I was in a three year contract. Small business fail very day... So why would Comcast require a 3 year contract with such a massive penalty? So I called back 9 times - put on hold for extremely long periods of time trying to get some options. I was given a business rep's name for the Dallas area and she hung up on me when I explained my situation. I called back and left three messages and she never called back. Finally, after paying the bill for 4 months with no service, a customer service rep advised me to transfer the business account to my residence... Which I had to add Internet and pay double the price... I agreed to do that. I still have to add cable separately because business service in your home does not uncle cable (another additional cost). I fan ally got the service installed (Internet and phone) after a missed appointment that I took off work for. Now that the phone is installed, I disconnected the residential phone. I have NO phone service throughout the home, only in one room. I called Comcast and was told that business service only works on one phone. What?!? Seriously? Why would the rep suggest transferring service if I could only have service in one room? Why wasn't I informed of, that? Now I have no monitoring for my security system. Again, Comcast provided no options! I cannot believe this company survives with the way they treat their customers. As soon as this contract is up, I am canceling!

  • LivingSocial

6/1/14

Please do not purchase from living social. It is a scam... I purchased the boost of nature lawn service and the company will not call me back. Every time I call, I get an answering service and they stated they could only leave messages for the company to call me. I have left 4 voicemails and sent 2 emails and no response. Living social told I could not get a refund... Only a credit to use later. Why would I want a credit to not receive something from another vendor? Buyer BEWARE!

Faith Has Earned 10 Votes

Faith W.'s review of Asurion earned 10 Very Helpful votes

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Similar Reviewers on Sitejabber

Thumbnail of user maceyt5
Macey T. reviewed Asurion
4/18/24

The customer service specialists online are nice and handle things very well. But the system...

Thumbnail of user jiml1604
Jim L. reviewed Asurion
4/14/24

I don't know if my problem was settled or not. I don't know what else to tell you.