I am so frustrated with Comcast. I had business service and had to close my business. When I called Comcast to cancel, I was informed that the early disconnect penalty would be over $1000. 00 because I was in a three year contract. Small business fail very day... So why would Comcast require a 3 year contract with such a massive penalty? So I called back 9 times - put on hold for extremely long periods of time trying to get some options. I was given a business rep's name for the Dallas area and she hung up on me when I explained my situation. I called back and left three messages and she never called back. Finally, after paying the bill for 4 months with no service, a customer service rep advised me to transfer the business account to my residence... Which I had to add Internet and pay double the price... I agreed to do that. I still have to add cable separately because business service in your home does not uncle cable (another additional cost). I fan ally got the service installed (Internet and phone) after a missed appointment that I took off work for. Now that the phone is installed, I disconnected the residential phone. I have NO phone service throughout the home, only in one room. I called Comcast and was told that business service only works on one phone. What?!? Seriously? Why would the rep suggest transferring service if I could only have service in one room? Why wasn't I informed of, that? Now I have no monitoring for my security system. Again, Comcast provided no options! I cannot believe this company survives with the way they treat their customers. As soon as this contract is up, I am canceling!