Fabio P.

[PROBLEM SOLVED] Mini In The Box

Mini In The Box - Problem with Order No. ************** (Express shipping with insurance), goods are not shipped yet.

Hi, we ordered with my family on Mini In The Box (www.miniinthebox.com) goods for a total of € 102.74.

The order was properly made ​​is prepaid by us via PayPal (PayPal IPN) on October 22,2014.

The shipping method we have chosen is: Express Shipping (3-5 days) with insurance in the same shipment.

Subsequently Mini In The Box has split the order into two separate shipments from China and one from Europe as a one of the products was available from their warehouse in Europe.

The first shipment (the value of goods about 3 Euros) made ​​from the deposit European has been shipped with PostNL Parcels always courier insurance with the same shipping and it arrived perfectly packaged and without any delay schedule (posted October 24 2014, and arrived October 31,2014).

Unfortunately, the problems start with the second shipment (the value of goods in about € 96) that is shipped from their warehouse in China. On the website of Mini In The Box is being shipped by UPS always express courier insurance on October 28,2014 and for the same shipment comes the correct code for tracking the shipment 1Z31Y1Y*******461 be used on the UPS website.

At this point they begin, as mentioned above, the problems, because going to the UPS website to track the shipment of goods, UPS communicates with October 28,2014: "Order processed: Ready for UPS".

This means that the order is ready to be shipped but still November 4,2014 has not been shipped after more than 6 working days (obviously already excluded from these Saturdays Sundays and holidays).

Unable to contact the assistance of Mini In The Box for an explanation on this issue and to ensure that the goods are shipped and will arrive in the anneal schedule.

I ask how it is that Mini In The Box (www.miniinthebox.com) does not provide on its website any channel of assistance with these problems with shipments more precisely it will be impossible to contact anyone on these issues Mini In The box as they do not provide an email address or contact form for help always about this type of problems, due to their one and only.

Happy to be able to change his mind in the near future, I evaluate the ecommerce store Mini In The Box (www.miniinthebox.com) with a single star (not being able to judge even worse).

I would like to, again, be able to receive a minimum of assistance and response.

Sincerely, Fabio Perri.

[PROBLEM SOLVED] Mini In The Box