Fabio A.

I had an item ordered in August and had yet to receive it when the deadline to open a dispute was coming up (October). The seller provided fake/wrong shipping "proof" for a completely different order to another country but that was good enough "proof" for AliExpress that it was in transit and the dispute deadline would be pushed forward another month. This continued with the seller providing useless / invalid "proof" that my product was being delivered. Eventually AliExpress kept siding with the seller despite me pointing out all the flaws in the sellers "proof". They awarded the seller my money even though I did not confirm I had received it nor was there tracking information to confirm this. I do not believe they care about the customer as they ignore all my complaints about bad information the seller was providing. Even after I had contacted their complaints department/customer service and they assured me someone would look into my issue with my dispute. I had provided information and pointed out in detail how the sellers information was false/inaccurate. I was told I would be sent an e-mail within 2-3 business days. I waited. Nothing. So after 5 days I got in touch with them again to check on the status of my complaint. From one rep to another no one knew about my complaint and I had to explain it over and over again. I finally realized that there is no real complaints department. They don't write anything down, make excuses for not being able to provide a case number, and apologize for the previous rep not doing what they said they would.

It seems customer support is there to lie and basically tie up people with no real help. I treid with three different reps. Each one told me teh same bs story and promised i'd be contacted. Each time tehre was no "record" of my complaint and tehy assured me one would be open.

They are liars and cheats. They refuse to even look at the sellers proof. As long as they provide something that is good enough for AliExpress. They don't follow up on anything or even read/care about what you say. Since then I refuse to buy from that website. They are there to sell their crap and take money from buyers.

Avoid at all costs! Buyer beware!