Everly T.

I would like to know why ericdress.com continually advertises for free shipping but when you go to check out the option is never available. I took the time to order extra items the first time on the site because it stated that if I spent a little over $14 more my order would qualify for free shipping. However when it came to check out it charged shipping anyway. I contacted customer service who said they would place the order for me or click on a link. I did so and re-ordered everything. Then it charged me even more. I wrote again and this time the customer rep told me that free shipping was over. I sent her the email--still got the same stiff generated reply back. I told them to cancel out the order since it was not paid yet. Then today I see free shipping on the side of my Facebook page. I decide to give them another try. Should you have to guess what happened? The same thing all over again. This is really some poor customer service and bordering on false advertisement.