Evelyn R.

I ordered an item on Serena & Lilly. Before ordering, I contacted customer service to make sure the item was still in stock and could ship on the estimated shipping date that was listed on their website. Customer service replied that "yes, of course, we'll ship it on that date". I ordered the item and got a confirmation that they would send a separate email once the item was shipped.

The shipping date came and no word from Serena & Lilly. I sent an email, no reply. Today, I called them "oh... right, looks like the item is out of stock, we'll need to cancel your order"... And they weren't planning on letting us know themselves?

Grmbl! Horrible customer service!

I ordered on Asos and then realized I submitted the wrong delivery address. I immediately got in touch with Customer Care who told me no problem, they'd ask the delivery service to return the order once despatched. In the meantime, I could just order again. That's what I did... However, then it turned out they could not return the order after all. Their advice: get in touch with the people who live at the other address. Sigh.
Simply ridiculous, they cannot even handle a simple change in delivery address.