Evan H.

I purchased a new Nikon D-610 camera from them. They had an incentive going on where it included additional stuff for free including a hipster camera bag. I recieved the order and extra items exactly as expected. However, the free bag was too small for my camera. With the lens attached, the camera was 8 inches long and the bag only had 6 inches of space. I contacted customer service and they immediately sent me a new bag that my camera fits it and a paid return label to send the other one back. No arguments, no hassle. What a great company to deal with.

Buyer beware doing business with this company. Although the website looks very nice and it is full of American or western looking women and the English is grammatically correct - this company is actually just outside Shanghai, China. Orders over $250 to the USA will result in additional Customs duties of about 15%. I ordered a rabbit coat for my wife for Christmas. When she opened it on Christmas morning, it did not fit. The label had the correct size on it so I laid it on the table and measured it. According to their own size charts, this coat was four (4) sizes too small. They initially wound not return the coat but finally agreed since this was a manufacturing issue. However, I had to pay the return shipping to a US warehouse. I had to argue with them that I would not be returning the coat if they had made it correctly so they should pay the return cost as well. They did eventually agree but the coat had to arrive in China before they would do the refund. Then, I get a bill from the US Customs service for $31. I called the Customs service and told them I returned the item but was told that I owed to duty anyway. I contacted LightInTheBox about it and they said that they don't advise customer about the customs fee because (they claim) it is not consistent and I should have kept my purchase below $250 (like I have control of that.) They told me to just ignore the bill. I decided to argue with LightInTheBox again to get them to reimburse me for the Customs bill as well. I argued that this whole mess was their fault and I would not be returning the coat if it had been created correctly and I should not be out any money after the return was complete. They finally agreed and they did reimburse me for the original purchase, the return shipping cost, and the US Customs duty. It all worked out in the end but it took a long time.