Ordered a foam roller for my aching back, the price was 1/3 of retail and I am pleased with the product but because of the shipping experience would not order from them in the future
I didn't realize it was going to take 26 days to arrive, I didn't even know I was getting into international shipping.
After 2 weeks I contacted Everbuying. They responded overnight with a tracking number which was a Chinese site, not any of the ones they listed in their info. The tracking number ended at a handoff to DSL with nothing further.
I emailed again and was told something about not having purchased a tracking number. I do not recall any such information at checkout and again it does not align with their general shipping information.
Just before I filed a complaint with PayPal, the package arrived, from Germany and 26 days after I ordered it. The roller appears to be good quality so I did get a bargain but had I known how long it would take or read the many shipping issues reported on this site, I would have paid more at a US outlet. No, I will not shop here again.
Dear Eva,
Thank you for your valuable feedback.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your collaboration.
Best regards,
Everbuying Customer Service