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Eva F.

Contributor Level

Total Points
86

1 Review by Eva

  • SHOP.CA

2/10/16

I got the $50 TD card bonus for Shop.ca back in November. I ordered a small food scale and it was defective. So I returned it on Dec 9 and was told by the customer service that I would get a credit. Called a few times, was assured the same but I didn't see no credit. I was out of town in early Jan and called again when I returned in mid Jan. The CS told me that TD offer ended Dec 31. WHAT? What has that to do with the offer end? I returned the defective (mind you, it's DEFECTIVE) merchandise back in early Dec and was assured that there would be a credit. After much complaining, I was told that Shop.ca would give me an exception for the $50. They really go the extra mile to anger and frustrate their customers when it's so crystal obvious that it's their fault.

By the way, if the above is not a scam, the fact that they grossly jack up the prices is definitely one. Everything is way more expensive than regular prices out there. That's why it took me so long to find even one item to purchase!

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ShopCA T. – SHOP.CA Rep

Hi Eva, I am really sorry for the frustration! This is definitely not the experience we want for you.

Eva Has Earned 6 Votes

Eva F.'s review of SHOP.CA earned 6 Very Helpful votes

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