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I have never written a review before, however I am so outraged by their business practices I am hoping to warn others! "DON'T SHOP HERE! The low prices and cute clothes are very enticing however the quality is extremely cheap and does not look like the picture at all! The sizes run 2 sizes too small and the clothes are uncomfortable and itchy due to bad quality. Forget about trying to return anything. You will have to pay an outrageous price to ship it back to China and though it is not stated anywhere on their website they will not give you a full refund! I asked them 5 different times where their return policy was listed and they always managed to avoid the question. They are extremely unprofessional and unethical! I am still going back and forth with them trying to get my refund and it has been almost three months. Absolutely not worth the trouble!" view to help others learn about this online business
Esther H.'s review of DressLily earned 7 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear esther h.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
We have processed the refund for this order. It should show up on the customer's credit card account within the next few business days. We expedited the processing of the refund when the customer contacted us. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com