Esra A.

I ordered a few things (shirt and pants) during last years black friday sale for 54 canadian dollars. The shipping was super fast, i ordered friday and i received them tuesday. The worst part is once they arrived i had to pay 48 dollars worth of customs. I then realized they had stated the value of my parcel as 88 CAD instead of what i actually paid because APPARENTLY they have to state the actual value (before sale, promotional coupons) on all packages. I was outraged at the fact im basically being charged fees on a NON EXISTENT cost. Horrible experience, haven't ordered from them since... But the overall quality of the clothing is great and fit overall true to size.

I purchased a pair of Kenzo logo espadrilles on July 13th 2015 and received them within 3 days! (I live in Ontario). I was very hesitant to make a purchase of ssense because of the very bad reviews on here but since the item wasn't too pricey I decided to give it a shot. Two weeks later, after 3-4 wears, the lettering fell off and I contacted ssense immedietly and they were very helpful. They asked me to send a pic of the damage and they replied promptly and told me they've contacted Kenzo and will get back to me once they reply. In one week I received a reply offering me a refund and a print out label to ship the damaged item back to ssense (shipping costs covered). I told her that I was interested in getting a replacement because I absolutely loved them so the cs representative put a pair aside for me that she would send out once they received my damaged pair. Within a week and a half, I received my replacement pair! The only upsetting thing in my sense experience is that the shoe Quality wasn't that great. I was disappointed that, as a casual shoe, it easily damaged. But ssense was overall great with me, the exchange process was super smooth and easy. Satisfied customer!