Erin S.

I love shopping on Zappos. They have a great selection, so I can always find what I'm looking for. The free shipping and returns make it easy to pick out a few options and return the ones that don't work. I haven't had a bad experience yet.

I am honestly surprised by all of these negative reviews. I have used RTR three times for events, and I have just signed up for their unlimited service ($139/month plus tax). All of my individual rental experiences were great. The dresses arrived on time, they were good quality, and I loved that I could choose a backup size. I signed up for unlimited last week, and it has been great so far. I selected my first group of items on Friday morning and had them in hand Saturday afternoon. I mailed them back Monday morning, and I've already received an email that it's time for me to make my next selections (today is Tuesday), which will likely arrive tomorrow (Wednesday). I do live in NYC, so my deliveries are done by courier, and I return items through UPS to a receiving facility that is nearby in NJ. Maybe the delivery times vary depending on how close you are to a delivery facility. And it is true that the Unlimited selections are more limited because items are constantly being rented and returned by other customers. I wish there were some way to queue up for items I really want if they are not currently available, but I understand they cannot guarantee something will be available at any given time since they let customers keep items for as long as they want. But even with those limitations, this service has been great so far. I love being able to try so many new things since I am a person who gets bored with something after I've worn it a couple of times. This is a great way to expand my wardrobe and to give me access to special / standout pieces that I wouldn't necessarily want to spend a ton of money on to wear only a few times.